Caption generation
Describe the spoken language, file format and approximate file size. Include the error message and whether the same video plays in your browser.
CONTACT
Contact Capgen support
Email support@capgen.app for help with video captions, project exports or account questions. Share the steps that led to the issue so the team can understand what happened.
CONTACT
Send the details that help us investigate
Video exports
Include your browser and device, the chosen canvas ratio and what happened during export. Explain whether an SRT download works for the project.
Accounts and billing
Use the email address associated with your account. Share a receipt reference if relevant; never send passwords, authentication codes or card numbers.
Feedback and partnerships
Describe the workflow you want to improve or the collaboration you have in mind. Specific examples help the team assess the request.
BEFORE YOU EMAIL
How to request support
- Email support@capgen.app with a short subject describing the problem.
- List the steps to reproduce it and include the device, browser and exact error text.
- Share only the information needed to investigate. Ask before sending sensitive footage or personal data.
RELATED GUIDES
Product help and policies
New accounts start with five video credits. Review plans and upload limits before preparing a large file.
CONTACT
Contact and support questions
Is a response time guaranteed?
No response-time commitment is published. Email is the public support channel.
How do I request account data deletion?
Send a request to support@capgen.app using the account email. Read the Privacy page for the data-handling overview.